The students, parents and the employees can feel dissatisfaction, feelings of injustice, complaints, negative perceptions, whether expressed or not, during the day to day functioning of the institution. These elements of discontent may take the form of a grievance when it is reported to authorities while pursuing the 2-year full-time MBA programme. The discontents, when brought to the notice of the authorities becomes a grievance. This policy for grievance redressal has been developed to resolve any such grievance in an amicable manner with transparency, to the maximum possible level of satisfaction to the stakeholders. The standard operating procedure (SOP) for grievance handling is aimed to develop and implement an effective grievance redressal system at Santhigiri Institute of Management.